Privacy Policy

1. Introduction

Window Restorations UK ("we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are registered in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Request a quote or consultation
• Contact us via phone, email, or contact forms
• Book our services
• Subscribe to our newsletter or updates
• Provide feedback or reviews

This information may include:

• Name and contact details (phone number, email address, postal address)
• Property information (address, type of work required)
• Payment information (processed securely through third-party payment providers)
• Any other information you choose to provide

2.2 Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and location data
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• To provide quotes and consultations
• To schedule and perform uPVC restoration services
• To communicate with you about your project
• To process payments and maintain records

3.2 Business Operations

• To improve our services and customer experience
• To respond to enquiries and provide customer support
• To send service-related communications
• To maintain business records and comply with legal obligations

3.3 Marketing (with your consent)

• To send promotional materials and special offers
• To provide updates about our services
• To send newsletters and tips about property maintenance

You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: Processing is necessary to fulfill our contractual obligations to provide you with our services
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and managing customer relationships
• Consent: You have given explicit consent for marketing communications or specific processing activities
• Legal Obligation: Processing is necessary to comply with legal requirements, such as tax and accounting obligations

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors
• Email service providers
• Website hosting providers
• Scheduling and booking systems

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• Secure SSL encryption for data transmission
• Secure servers and databases with access controls
• Regular security assessments and updates
• Staff training on data protection and security
• Restricted access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, accounting, or reporting requirements.

When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal information:

8.1 Right of Access

You have the right to request a copy of the personal information we hold about you.

8.2 Right to Rectification

You have the right to request that we correct any inaccurate or incomplete information.

8.3 Right to Erasure

You have the right to request deletion of your personal information in certain circumstances.

8.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your information in certain situations.

8.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used format and transfer it to another controller.

8.6 Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes.

8.7 Right to Withdraw Consent

Where we rely on consent to process your information, you have the right to withdraw that consent at any time.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

9.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help the website remember your preferences and improve functionality.

9.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (only with your consent)

9.3 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect website functionality.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

We will notify you of any significant changes by:

• Posting the new policy on this page with an updated "Last Updated" date
• Sending an email notification (if we have your email address)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your enquiry as soon as possible, typically within 2-3 working days.